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Magika Labor Services

Remote or on-site debugging for your Magika devices

en@Our technical team is at your service for remote debugging of your Magika probes and devices.

Whether your master unit needs to be cleared of its data (did you forget to deactivate it at the end of last season by any chance?), or for any other technical issue, our service is here to assist you.

The Magika remote debugging service allows us to analyze, diagnose, and resolve certain operational issues without travel, directly from your connected device.

Through remote access, our team can check settings, analyze data, validate sensors, and quickly identify anomalies that may affect the performance or reliability of your Magika system.

This service is ideal for troubleshooting, configuration adjustments, post-installation system validation, or for answering specific technical questions related to the daily use of the device.

Remote debugging helps reduce response times, avoid unnecessary travel, and ensure fast and efficient technical support, directly from our offices.

This service includes:
• Remote analysis of Magika data and settings
• Technical diagnostics and recommendations
• Software adjustments when applicable
• Remote technical support and labor

Billing:
Billing is charged by the minute. Any unused portion of time remains as a credit on your account.

A functional Internet connection is required to enable remote intervention. You may be required to connect your device to your computer in order to allow access.